Timbers Kiawah is seeking a highly motivated individual to take on the role of the Owner Services Supervisor! 

The Owner Services Supervisor will work closely with the Owner Services Manage to effectively address the needs of all owners. This role will ensure that Timbers Kiawah service standards are exceeded as it pertains to the overall guest experience and is responsible for maintaining professional communication between Timbers Kiawah Owners and staff as well as assisting in providing on-going coaching and/or training with the Concierge Team. 

The Owner Services Supervisor is also responsible for assuming the duties of the Owner Services Manager and/or concierge team in their absence. Hourly plus gratuities.  

ESSENTIAL FUNCTIONS: 

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:  

•  Ensure completion of daily objectives while maintaining Timbers Kiawah's standards of professional communication via email, text, phone and in person 
• Assisting in implementing training and coaching to the concierge staff when necessary  
• Ensure compliance with safety and security requirements are followed
• Monitor and direct concierge personnel to ensure completion of daily objectives in the absence of the Owner Services Manager and/or concierge team 
• Ensure all service requests and glitches are addressed in a timely manner, in accordance with Timbers Kiawah Standards.
• Participate in our Timbers Kiawah Owner Services on-going training and coaching initiatives and can support a department restructuring
• Fills in as the acting concierge and performs role duties in instances of staff shortages 
• Screens concierge applicants and recommends promotions, transfers, and dismissals
• Proactively coordinates with all departments and collaborates to address Owner requests and concerns  
• Assists in managing Clubhouse Inventory for breakfast bar, fitness room and Owner Amenities on a weekly and monthly basis
• Orders and restocks Owner Services Amenities including but not limited to concierge documents, credenza, bell closet, beach and pool tools plus bike supplies 
• Reports to the proper department manager to address any potential service failures 
• Observe safety precautions required to protect resort and owner/guest property. 
• Demonstrates courteous and cooperative behavior when interacting with guest, owners, and staff; acts in a manner that promotes a harmonious and effective workplace environment 
• Performs all duties and tasks assigned by management 

Qualifications:  

• College Degree or equivalent combination of education, training, and experience in the luxury hospitality industry. 5+ years of experience preferred  
• Professional email, text and phone etiquette are required 
• Speak, read, and write and understand primary language(s) used in the workplace 
• Knowledge of Office 365, Opera Oracle, Alice 
• Must be able to pass criminal background check 

Skills/Requirements: 

• Available to work a wide range of shifts including weekends, nights and holidays 
• Scheduling flexibility based on business needs 
• Proficient knowledge of Kiawah Island, Johns Island, Charleston and surrounding areas 
• Excellent organizational and team management skills 
• Exemplifies communication skills with a professional, approachable manner 
• Capable of supporting immediate supervisor in a department restructure 
• Meticulous attention to detail 
• Previous concierge experience 
• Highly proficient time management skills (ability to multitask, prioritize, and organize)  
• Contributing effectively to the accomplishment of team goals, objectives and activities assigned by immediate supervisor 
• Capable to maintaining composure if high pressure situations and faces adversity with ease  

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

This job description is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.